webhook/WEBEX_INTERACT_GUIDE.md

Webex Interact Webhook Parser Guide

Overview

The Webex Interact parser (/wxinteract) formats SMS API webhook events from Webex Interact into clean, readable HTML emails. Each event type gets custom formatting with relevant emojis for easy identification.

Configuration

URL Format

https://your-domain.com/{your-email}/wxinteract

Example

https://webhook.me.uk/sms-notifications%40mycompany.com/wxinteract

Supported Events

The parser automatically detects the event type based on the data.status field in the webhook payload.

📤 Outbound SMS - Submitted

Status: submitted

Triggered when an SMS message is submitted to the carrier for delivery.

Fields displayed:

• Message ID
• To (recipient phone number)
• From (sender phone number)
• Campaign ID
• Submitted At (timestamp)
• Message Content (formatted in a clean message box)

Example payload:

{
  "data": {
    "status": "submitted",
    "message_id": "msg_123456789",
    "to": "+61412345678",
    "from": "+61387654321",
    "message": "Hello! Your appointment is confirmed for tomorrow at 2 PM.",
    "submitted_at": "2026-01-22T16:45:00Z",
    "campaign_id": "camp_987654321"
  }
}

---

✅ Outbound SMS - Delivered

Status: delivered

Triggered when an SMS message is successfully delivered to the recipient.

Fields displayed:

• Message ID
• To (recipient phone number)
• From (sender phone number)
• Campaign ID
• Delivered At (timestamp)

Example payload:

{
  "data": {
    "status": "delivered",
    "message_id": "msg_123456789",
    "to": "+61412345678",
    "from": "+61387654321",
    "delivered_at": "2026-01-22T16:46:15Z",
    "campaign_id": "camp_987654321"
  }
}

---

❌ Outbound SMS - Failed

Status: failed

Triggered when an SMS message fails to deliver.

Fields displayed:

• Message ID
• To (recipient phone number)
• From (sender phone number)
• Campaign ID
• Failed At (timestamp)
• Error Code (highlighted in error box)
• Error Message (highlighted in error box)

Example payload:

{
  "data": {
    "status": "failed",
    "message_id": "msg_987654321",
    "to": "+61499999999",
    "from": "+61387654321",
    "failed_at": "2026-01-22T16:47:00Z",
    "error_code": "ERR_INVALID_NUMBER",
    "error_message": "The destination number is invalid or not reachable",
    "campaign_id": "camp_987654321"
  }
}

---

🔗 Shortlink Clicked

Status: shortlink_clicked

Triggered when a recipient clicks a tracked shortlink in an SMS message.

Fields displayed:

• Shortlink (clickable)
• Original URL (clickable)
• Phone Number (recipient who clicked)
• Message ID
• Campaign ID
• Clicked At (timestamp)
• IP Address (of the click)
• User Agent (browser/device information)

Example payload:

{
  "data": {
    "status": "shortlink_clicked",
    "shortlink": "https://wxint.co/abc123",
    "original_url": "https://example.com/special-offer",
    "clicked_at": "2026-01-22T17:30:45Z",
    "phone_number": "+61412345678",
    "message_id": "msg_123456789",
    "campaign_id": "camp_987654321",
    "user_agent": "Mozilla/5.0 (iPhone; CPU iPhone OS 16_0 like Mac OS X) AppleWebKit/605.1.15",
    "ip_address": "203.0.113.45"
  }
}

---

📥 Inbound SMS Received

Status: received

Triggered when an inbound SMS is received from a recipient.

Fields displayed:

• Message ID
• From (sender phone number)
• To (your phone number)
• Keyword (detected keyword)
• Received At (timestamp)
• Message Content (formatted in a clean message box)

Example payload:

{
  "data": {
    "status": "received",
    "message_id": "msg_inbound_001",
    "from": "+61412345678",
    "to": "+61387654321",
    "message": "YES I would like to receive updates",
    "received_at": "2026-01-22T18:00:00Z",
    "keyword": "YES"
  }
}

---

🚫 SMS Opt Out Received

Status: opt_out

Triggered when a recipient opts out of receiving SMS messages (typically by replying "STOP").

Fields displayed:

• Phone Number (who opted out)
• From Number (your SMS number)
• Keyword (e.g., "STOP")
• Message ID
• Opt Out At (timestamp)

Example payload:

{
  "data": {
    "status": "opt_out",
    "phone_number": "+61412345678",
    "opt_out_at": "2026-01-22T18:15:00Z",
    "keyword": "STOP",
    "message_id": "msg_optout_001",
    "from": "+61387654321"
  }
}

---

👤 Contacts Callback

Status: contact_created or contact_updated

Triggered when a contact is created or updated in your Webex Interact account.

Fields displayed:

• Contact ID
• Phone Number
• First Name
• Last Name
• Email
• Status
• Created At (timestamp)
• Updated At (timestamp)
• Custom Fields (if present, displayed in a separate section)

Example payload:

{
  "data": {
    "status": "contact_created",
    "contact_id": "contact_abc123",
    "phone_number": "+61412345678",
    "first_name": "John",
    "last_name": "Smith",
    "email": "john.smith@example.com",
    "created_at": "2026-01-22T19:00:00Z",
    "updated_at": "2026-01-22T19:00:00Z",
    "custom_fields": {
      "company": "Acme Corporation",
      "department": "Sales",
      "customer_id": "CUST_12345"
    }
  }
}

---

Testing

Using cURL

Test individual event types using the sample payloads:

# Test Outbound SMS Submitted
curl -X POST https://your-domain.com/test%40example.com/wxinteract \
  -H "Content-Type: application/json" \
  -d '{"data": {"status": "submitted", "message_id": "msg_123", "to": "+61412345678", "from": "+61387654321", "message": "Test message", "submitted_at": "2026-01-22T16:45:00Z", "campaign_id": "camp_001"}}'

# Test SMS Opt Out
curl -X POST https://your-domain.com/test%40example.com/wxinteract \
  -H "Content-Type: application/json" \
  -d '{"data": {"status": "opt_out", "phone_number": "+61412345678", "opt_out_at": "2026-01-22T18:15:00Z", "keyword": "STOP", "message_id": "msg_005", "from": "+61387654321"}}'

Using Test Samples

A complete set of test samples for all event types is available in wxinteract_test_samples.json.

# Test with submitted event
cat wxinteract_test_samples.json | jq '.outbound_sms_submitted' | \
  curl -X POST https://your-domain.com/test%40example.com/wxinteract \
    -H "Content-Type: application/json" \
    -d @-

---

Configuring in Webex Interact

Step 1: Log in to Webex Interact

Go to your Webex Interact dashboard at https://interact.webex.com/

Step 2: Navigate to API Settings

1. Click on Settings or API in the navigation menu
2. Look for Webhooks or API Callbacks section

Step 3: Configure Callback URL

1. Enter your webhook URL: https://your-domain.com/{your-email}/wxinteract
2. Select the events you want to receive:
   • ☑️ Outbound SMS - Submitted
   • ☑️ Outbound SMS - Delivered
   • ☑️ Outbound SMS - Failed
   • ☑️ Shortlink Clicked
   • ☑️ Inbound SMS Received
   • ☑️ SMS Opt Out Received
   • ☑️ Contacts Callback
3. Save your configuration

Step 4: Test the Integration

1. Send a test SMS from Webex Interact
2. Check your email inbox for the formatted webhook notification
3. Verify the email contains the correct information

---

Email Organization Tips

Create Email Filters

Set up filters based on the subject line patterns:

• All Webex Interact webhooks: Subject contains "Webex Interact"
• Failed messages only: Subject contains "❌ Webex Interact: Outbound SMS - Failed"
• Opt-outs only: Subject contains "🚫 Webex Interact: SMS Opt Out"
• Click tracking: Subject contains "🔗 Webex Interact: Shortlink Clicked"

Use Plus Addressing

Track different campaigns or environments:

• Production: sms-prod%40mycompany.com
• Staging: sms-staging%40mycompany.com
• Campaign A: sms+campaignA%40mycompany.com

---

Troubleshooting

Parser Not Working

If you're receiving raw webhook data instead of formatted emails:

1. Check URL: Ensure /wxinteract is at the end of the URL
2. Check payload structure: Parser expects {"data": {"status": "...", ...}}
3. Check the container logs: docker logs webhooks.dixon.cx shows mail failures and parser errors

Missing Fields

If some fields are showing as "N/A":

• The webhook payload may not include those fields for that event type
• Check the Webex Interact documentation for the specific event
• Use the raw webhook format (without /wxinteract) to see the complete payload

Wrong Event Type

If the event is being parsed as a generic event:

• Check that data.status matches one of the supported values
• Supported values: submitted, delivered, failed, shortlink_clicked, received, opt_out, contact_created, contact_updated

---

API Documentation References

Official Webex Interact webhook documentation:

• Outbound SMS - Submitted
• Outbound SMS - Delivered
• Outbound SMS - Failed
• Shortlink Clicked
• Inbound SMS Events
• SMS Opt Out Received
• Contacts Callback

---

Support

For issues with:

• This parser: Open an issue on the GitHub repository
• Webex Interact API: Contact Webex Interact support

---

Built with ❤️ for better webhook debugging